Change Log

05/07/2026

Administrative Updates

• Onboarding Flow: A new onboarding flow has been introduced for non-business partners, streamlining their integration into the system.
• Consent Form Example: An example consent form is now provided for non-business partners, ensuring transparency and compliance.
• Report Overview: Administrators can now access a comprehensive report overview, offering insights into business performance and trends.
• Discount Codes: The ability to generate discount codes for specific treatments has been added, enhancing promotional capabilities.
• Patient Data Monitoring: Administrators can now monitor patient’s weight loss data, enabling more personalized support and guidance.

Customer-Facing Updates

• Deposit Payment Bug Fix: A critical bug affecting deposit payments when they failed has been resolved, ensuring a smoother payment process for customers.

These updates are designed to enhance system usability, improve data insights, and expand promotional capabilities, while also addressing key customer experience issues.

01/08/2025

This release introduces several significant enhancements and bug fixes to improve the overall user experience and system performance.

Appointment Transactions

The appointment transactions feature has been enhanced to provide more detailed information, offering users a clearer understanding of their appointment history.

Bug Fixes

The following bugs have been resolved:

• Twilio Call Bug: The issue with Twilio calls when a call ended has been fixed.
• No-Show Automation: The no-show automation feature has been corrected to function as intended.
• Medical History Bug: The bug affecting the medical history section has been resolved.
• Customer Subscription List: The customer’s subscription list has been fixed to display accurate information.
• Server Memory Issues: Server memory-related issues have been addressed to improve system stability.
• Subscription Payment Report: The bug affecting the subscription payment report has been fixed.
• Conversation Page: The bug on the conversation page has been resolved.
• Audit Page: The issue on the audit page has been corrected.
• Patient Timeline: The patient’s timeline on the patient’s detail page has been fixed.
• Forgot Password Flow: The forgot password flow has been corrected to function based on the first booking or default email sender.
• Switching Branches Bug: The bug affecting switching between branches has been fixed.

New Features and Improvements

• Raw Data Optimization: Raw data loading has been optimized for faster performance.
• Layout Adjustments: Layout adjustments have been made to the raw data monthly view for better usability.
• Booking Flow: The booking flow has been improved to allow for the selection of the first available date.
• Injection Bank: The injection bank feature has been adjusted to be editable only when it does not result in a negative balance.
• Specific Injector’s Page: A specific injector’s page has been added for more detailed management.
• Items to Buy Reference: A feature to manage multiple branch items from a single dashboard has been introduced.
• PCC Notes: PCC notes have been added to the canceled and no-show list for more comprehensive tracking.
• Stat Report: A payment method breakdown has been added to the stat report for enhanced analytics.
• User Deposit Wallet: The algorithm and structure of the user’s deposit wallet have been simplified for better functionality.
• Text Adjustment: The text “injectors” has been changed to “providers” for consistency and clarity.
• Clinic Owner Call Pickup: Clinic owners now have the ability to pick up calls.
• Custom Duration for Events: Scheduling now allows for custom duration for each event date.
• Injection Bank Payments Tab: An injection bank payments tab has been added to the patient details page for easier access to payment information.
• Custom Clinic Main Color: The option to request a custom clinic main color has been added for personalized branding.

12/05/2025

Frontend Customer Updates

• Resolved Issues: Fixed confirm link, Square payment link, medical history bug, customer’s subscription, and customer’s deposit link to ensure a seamless user experience.

Admin Updates

• Default Clinic Information Management: Introduced the ability to manage default values for new clinics, eliminating the need for manual input.
• Cancellation Text Notification: Fixed an issue where cancellation text was not sent when an appointment was set to “no show”.
• Raw Data Monthly Adjustments: Implemented updates to raw data for more accurate monthly adjustments.
• Centralized Treatment Reference: Introduced a centralized treatment reference for clinics, allowing for easy updates to branches’ treatments from a single location.
• Conversation Search: Resolved issues with conversation search results.
• Appointments and PCC Callbacks: Enhanced PCC callbacks for canceled and “no show” appointments, allowing for the addition of notes.
• Incoming Call Management: Enabled clinic owners to pick up incoming calls.
• Mobile View Optimization: Fixed layout issues in mobile view for improved usability.
• Booking Detail Updates: Added an icon to indicate unpaid deposits in booking details.
• Email Error Handling: Improved email error handling to provide reasons for failed email sends.
• Monthly Inventory Usage: Introduced a new menu, “Data > Monthly Inventory Usage”, to track injections used during a specified period.
• Square Sync: Resolved issues with the sync to Square function.
• Branch Injector Sorting: Enabled the ability to change injector sorting at the branch level.
• Search Functionality: Fixed search by keywords box for more accurate results.
• Refund Deposit Notes: Allowed for the addition of notes on refund deposits.
• Image Upload: Enabled the upload of booking images/photos in .HEIC file format.
• Raw Data Layout: Adjusted the layout for raw data for better readability.
• Clinic Setup Wizard: Introduced a clinic setup wizard for clinic owners to streamline the setup process.
• Inventory Management: Introduced new menus, “Inventory > Inventory (Clinic Level)” and “Inventory > Inventory (Branch Level)”, allowing for transfer of stock from clinics to branches.
• Patient Search: Introduced a new menu, “Patients > Search by Birthday”, for easy patient lookup.

10/27/2025

Customer Front End

• New Layout: A completely redesigned layout has been implemented for an enhanced user experience.
• Additional Pages: New pages have been added, including My Appointments, Profile, Deposit History, Subscriptions, Point History, and Cards.

Bug Fixes

• WordPress Snippet Bug: A bug related to a WordPress snippet has been fixed.

PMC Updates

• New Menu Structure: The sidebar has been removed, and menus have been relocated to the top for easier access.
• Operational and Settings Sections: The left side is now dedicated to day-to-day operations, while the right side is reserved for data and settings.
• Patient Detail: The layout for patient details has been changed for improved usability.
• Search Functionality: Patients can now be searched directly from the top menu.
• Menu Search: A new search feature has been added to the top menu for faster access to menus.
• Injector Sorting: Injectors can now be sorted under each branch for better organization.

Menu Structure Changes

• Appointment: All appointment-related menus are now consolidated under this section, including:
  • Schedule
  • Today’s Appointments
  • Bookings
  • All Appointments
  • All Appointments Calendar
  • Finished Appointments
  • PCC Callbacks (canceled + no show)
  • Unresolved Bookings
  • Buy Items
• Patients Management: This section includes:
  • Patients
  • Brand new sign-up functionality
• Inventory: This section includes:
  • Inventory (for injectors)
  • Inventory by PCC
• Conversations: This section includes:
  • Conversation New
  • Mailgun Failed to Send
  • Inbox & Sent (Mailgun)

Additional Fixes and Enhancements

• Combination Treatments: Bugs related to combination treatments have been fixed.
• Raw Data Search: A search column has been added to the raw data section for easier searching of needed data.

MC Partner App Updates

• v1.2.0 (September 30, 2025): Fixed an issue where Square payment successes were not being recorded in PMC.
• v1.2.1 (October 19, 2025): Fixed an issue where the loading screen would freeze after a successful payment with Square in the buy item payment screen, as reported by Kelly.

Note: For faster access to menus, please utilize the menu search feature.

09/16/2025

• Access Control: Added access control to restrict and manage user permissions.
• Linked Conversations: Leads are now linked to conversations for easier tracking and follow-up.
• Search by Source Website URL: Leads can now be searched by their source website URL, improving lead management and organization.
• Dragged Columns Bug Fix: Resolved the issue with dragged columns to ensure a smoother user experience.

Booking

Significant updates have been made to the Booking feature, including:

• Combination Treatments: Added the ability to book combination treatments, providing more flexibility and options for users.
• Tax Feature: Introduced a tax feature to enhance booking and payment processing.
• Appointment Calendar Bug Fix: Fixed a bug that occurred when creating new appointments in the appointment calendar, ensuring accurate scheduling.

Buy Item

The payment setup has been adjusted in the Buy Item feature:

• Payment Setup Adjustment: Modified the payment setup on step 3 to improve the buying experience.

Conversation

The Conversation feature now includes:

• Segment Counter: Added a segment counter to evaluate message length, enabling more effective communication.

Audit

A crucial bug fix has been applied to the Audit feature:

• Total Calculation Bug Fix: Resolved the bug in total calculation to ensure accurate and reliable auditing.

Injector’s Profile

The Injector’s Profile feature has been updated with:

• Picture Profile: Added the ability to add a picture profile, allowing injectors to edit their profiles and enhance their professional presence.

Inventory Report

The Inventory Report feature has undergone a layout change:

• Improved Layout: Revised the layout to make it easier to navigate and manage inventory reports.

07/23/2025

This release introduces several key enhancements and bug fixes across various modules, including general functions, bookings, payment, buy items, direct expense and raw data, audit, and partner app.

General Functions

• Improved Usability: Reset buttons have been added for searchable filters on select pages, streamlining the user experience.

Bookings

• Enhanced Subscription Management: Subscription information is now available, providing better insights into booking subscriptions.

Payment

• Bug Fixes: Payment bugs have been resolved, ensuring a smoother payment process.

Buy Items

• New Price Setup and History Pages: A dedicated page has been added for setting up item prices and viewing price history, enhancing price management capabilities.
• Membership Plan-Based Pricing: An additional page allows for setting up item prices based on membership plans, offering more flexible pricing options.
• Simplified Payment Process: The buy items payment process will now be handled through the Partner App, reducing complexity.

Direct Expense & Raw Data

• Calculation Bug Fixes: Bugs affecting calculations have been addressed, improving data accuracy.

Audit

• Transaction Data Bug Fixes: Bugs affecting transaction data have been resolved, ensuring the integrity of audit trails.

Partner App

• New Payment Integration: Injection bank payment integration has been added, expanding payment options.
• Square Hardware Connection Setup: Setup for square hardware connection is now available in the settings tab, under square settings, enabling easy clinic setup.
• Buy Items Payment Process: The payment process for buy items is now handled through the Partner App, while buy item setup remains on PMC.

07/02/2025

• Notification Customization: Users now have the ability to toggle the ringtone for new text and email notifications, providing greater control over their notification preferences.
• Clinic Setup: The clinic setup process has been enhanced to allow selection from a range of options, including treatments, injection bank transactions, and buying items, streamlining the configuration process.
• Direct Expense Calculation: A fix has been implemented to correct issues with direct expense calculation, ensuring accurate financial tracking.
• PCC Checkout: A bug that occurred when finishing a booking without payment ($0) has been resolved, improving the overall checkout experience.
• Square Integration: The sync to Square feature has been updated to eliminate the need for manual entry of cash transactions. After completing a booking, users can review all transactions and click the “Sync to Square” button to ensure seamless integration with Square.

05/10/2025

Bookings

• Introduced a new tab option to open booking details for streamlined access
• Enhanced the gallery feature to list all photos for easy comparison

Inventory Management

• Injectors can now assign PCCs to manage or view their inventory
• A new menu for PCCs to manage an injector’s inventory is available under Inventory > Inventory by PCC

Twilio Call

• Resolved issues with information display when receiving calls and cancelled incoming calls
• Fixed Twilio statistics functions for accurate reporting

Call and SMS Buttons

• Added call and SMS buttons to facilitate faster follow-ups

Customer Dashboard

• Resolved issues with subscription history for improved customer insights

Treatment Questions

• Injectors can now add warning text that appears on booking details based on patient responses

Direct Expense

• Improved direct expense functionalities for better management

Data and Analytics

• Fixed bugs in Gift Card Transactions under Data
• Introduced a new page for New Sign Up statistics under Data > Statistic New Sign Up
• Resolved date bugs in Data > Statistic
• Added a new payment type, Management Fee, under Data > Additional Payments
• Introduced a Management Fee report under Additional Payments

Master Data

• Enhanced Injection Types Price History to input prices from vendors and track price changes

New Leads

• Added new features and functionalities to the New Leads section

Action Logs

• Fixed information bugs to accurately capture user browser details

Appointment Calendar

• Resolved bugs related to color codes and introduced a fast menu to change booking status

Access and Security

• Fixed access issues for point adjustments under Access Menu
• Specified rules for deposit settings under Deposit Settings

Schedule

• Enhanced the schedule to support multiple injectors on the same day

Injector Menu

• Provided PCC access to manage an injector’s inventory under Injector Menu: Inventory

User Experience

• Improved loading indicators to notify users when to wait or continue with other tasks
• Enhanced the Bookings > Booking Detail page with fix pagination, an added gallery tab, and the option to open booking details in a new tab or the same window
• Categorized information under Raw Data for administrators to select and display specific data as needed

02/10/2025

• Inventory Update: The injector input inventory has been modified to improve functionality.

• Bug Fixes: Several issues have been resolved, including:

  • Subscription status updates

  • Mailgun setup and DNS configuration

  • Injection bank link on booking details

Error Reporting

The Data > Mailgun failed to send emails due to the following reasons:

• Bounces: Emails that were not delivered to the recipient’s mailbox. Please review the error description for more details.

• Complaints: Emails that have been marked as complaints.

• Unsubscribes: A list of emails that have opted-out of receiving emails. To remove an email from this list, please ensure you have the recipient’s consent. Alternatively, you can provide a resubscribe link for the recipient to opt-in again.

01/31/2025

• Profile Setting: Timezone – Users can now update their timezone in their profile to ensure accurate data display.
• Support Ticket – A support ticket system has been introduced, allowing users to track and manage issues efficiently.
• Inventory – Bug fixes have been applied to the inventory feature to improve overall performance and stability.
• Custom Consent Form – The ability to create custom consent forms has been added, providing users with greater flexibility and control.
• Conversation – Bug fixes have been implemented to enhance the conversation feature and ensure seamless functionality.
• Move Appointment – A new button for call and SMS has been added, eliminating the need for users to copy and paste phone numbers.
• Booking Details – The API for point calculation has been optimized, resulting in improved performance and accuracy.

01/05/2025

Gift Card Functionality

• The gift card buy transaction now utilizes the Square API, with transactions processed based on the branch’s timezone.

Inventory Management

• Inventory reports are now generated per injector, rather than by clinic, providing more granular insights.

• A new report is available for items to purchase, streamlining inventory management.

Audit and Financials

• A critical fix has been applied to the total cost column, ensuring accurate calculations after discounts, gift card applications, and point redemptions.

Security Enhancements

• The copy function, as well as access to patient email and password, has been disabled to prevent unauthorized access to sensitive patient information.

• All copy actions are now logged for auditing purposes.

Appointment Management

• The algorithm for system-initiated cancellations has been updated to prevent the cancellation of appointments when the booking confirmation is inactive.

Booking Details

• Injection bank notes are now included in reminders to PCCs regarding injection bank balances, enhancing communication.

Treatment Pointer

• A bug fix has been implemented to ensure the successful saving of treatment pointers.

Conversation Management

• Users can now toggle email and SMS receiving directly from the conversation page, offering more convenience and control.

12/17/2024

New Features and Enhancements

• Simplified Item Purchases: Customers can now buy items using the sidebar menu or inside booking details, depending on their use case. This flexibility allows customers to easily purchase items, whether they have an appointment or not.
• Injection Bank Management: The injection bank can be filled with a value of $0 and includes the option to add notes. This feature is particularly useful for promoting free units of products, such as Xeomin.
• Gift Card Tracking: Gift card balances are now calculated at the time of purchase, rather than when they are used in PCC checkout. To ensure accurate tracking, it is essential to review gift card balances daily to reconcile payment methods.
• Treatment Category and Settings: Treatment categories and settings now include active settings, allowing you to control visibility for customers and PMC listings. This feature enables you to activate specific treatments, such as a single VI Peel treatment, while still allowing for additional treatments to be added during a customer’s visit.

Reporting Updates

• Stat Report Update: The stat report has been enhanced with additional tabs, including injection banks, deposits, gift cards, refunds, and buy items. This update provides a more detailed payment breakdown, giving you better insight into your business’s financial performance.

Performance Improvements

• VA Performance: Call recording checks are now automated, eliminating the need to manually check each recording individually. This improvement streamlines your workflow and saves time.